Hotel review response templates you can actually copy
Thirty-four replies, written for the owner of a 14-room inn — not the reputation team of a 400-room chain. Find the review you got, copy the reply, change the details, post it.
Negative hotel review response templates (18)
Cleanliness, noise, rude staff, breakfast, "not worth the price," broken AC, Wi-Fi, photos that oversold the room, billing disputes — plus the hard ones: the factually wrong review, the review meant for a different hotel, the fake review, the 1-star with no text, and the old review you never answered.
Positive hotel review response templates (16)
The classic 5-star, the staff shout-out, breakfast, the room or view, anniversaries, repeat guests, families, business travelers, the dog — plus the two that matter most: the 4-star with one small gripe, and the glowing review with a complaint buried in it.
Three rules that apply to every reply
1. You're writing to the next guest, not the reviewer. The person deciding whether to book tonight is the one reading your reply.
2. Name the specific thing. The hot water on Saturday, the porch, Maria at the front desk. Specifics prove a person read the review.
3. Keep it shorter than the review, and sign with a real name. Owners write short replies. "The Management" reads like a chain.
Which reviews to answer first
- Every review rated 3 stars or below, within 48 hours if you can — starting with Google, where the reply sits next to your map listing.
- Every 4-star. There's usually one fixable gripe in it, and confirming the fix in public is worth more than the fifth star.
- Any review that names a staff member or a specific detail.
- Enough of the rest that your ten most recent reviews visibly have an owner behind them.
If you've got 40 of these waiting
HostIntel reads every review you've got on TripAdvisor, Google, and Booking, and hands you a brief that includes every unanswered low-rating review across all three — each with a drafted reply, ready to copy and send. Plus the pattern behind the complaints, so you're fixing the cause and not just the comments.
$179 once. Delivered in about 25 minutes. If you don't find something worth acting on within 7 days, we refund it and you keep the report.